Testimonials from our Clients

“Wicklow Library Services have used PC Res in larger branches for years, but switching to CloudNine has allowed us to include smaller branches too. Staff of all experience levels find it easy to use, it gives them greater control over public computer access and also makes it much simpler to pull usage stats across the network on demand.”

COLIN HESLIN | Executive Librarian
Wicklow County Council Library Service

“Tipperary County Council Library Service migrated to CloudNine in early 2025, and the transition from PC Reservation was seamless thanks to the detailed support provided by Interleaf. Importantly, there was no disruption to service for our patrons during the migration.

Both staff and patrons have adapted to CloudNine with ease. Its interface is visually appealing, accessible, and intuitive, requiring no formal training. The design is logical and user-friendly, which made the changeover effortless. CloudNine has proven highly responsive to our needs, from generating statistics to adjusting settings. As the person responsible for compiling data for the Library Service, I particularly value the ability to access statistics for all branches centrally. This has saved significant time and improved efficiency. While I would welcome even more detailed reporting—such as a breakdown of PC usage during staffed versus unstaffed (My Open Library) hours—the current functionality already represents a major improvement.

Overall, CloudNine has streamlined our processes and enhanced our service delivery. We are very satisfied with the migration and would have no hesitation in recommending CloudNine to other library services.”

ANN MARIE BROPHY | Senior Executive Librarian
Tipperary County Council Library Service

Our previous system, didn’t match well with our own School Management system, so way too many hours were lost in onboarding new students and removing old ones, as it had to be done manually. The frustrations around the length of time everything was taking and also, when things are done manually – at speed and in large volume – more mistakes are made, so there was a lot of to-ing and fro-ing and double-checking, which of course adds to the time frame. The maintenance costs on the older system were really starting to bite too.

Scooter is so easy and streamlined! The functionality is excellent and also, because of its flexibility, if you don’t need something in particular for your school library, you don’t have to have it on the system. Therefore in a smaller library enterprise like a school library, your management system is not clogged up with lots of modules that aren’t necessary. You only get what you need. Equally, if you feel that there’s an add-on that would work for you, it’s an easy get and at a very doable and competitive price-point.

With Scooter, tasks like cataloguing and overdue items are taking a fraction of the time they used to and even if it’s necessary to do a manual cataloguing entry, it’s 100% less hassle than previously. I easily save four/five hours on administrate tasks per week.

The trainers at Interleaf really know their stuff, and give you tons of confidence. The follow-up is brilliant as well and you never feel that you’re ‘a problem’ if you get in contact with a question or a clarification. Everyone is really helpful and never fail to follow up on what was asked to make sure everything is ticking over as it should.

The benefits of having a proper book/library management system that is super easy for staff and students to use and will future-proof book management is all there in this particular system. That’s actually priceless.

AILEEN IVORY | School Librarian
Loreto College, St. Stephen’s Green